These Terms of Service are an agreement between you and Changsha Xuezhangliang E-Commerce Co., Ltd., a company based in Changsha, China. Please read them carefully before using this website or engaging any service of the company.
1. Introduction and Acceptance
By accessing this website, submitting an inquiry, or entering into any engagement with the company, you accept these terms and agree to be bound by them. If you are acting on behalf of an organization, you confirm that you have the authority to accept these terms for that organization.
The website is operated by the company with technical support from the developer XueZhangLiang. Nothing in these terms limits any right that cannot be limited under the mandatory law of your country of residence.
If you do not accept these terms, you should not use this website or request the services described on it.
2. Eligibility
The services of the company are offered to merchants, vendors, and business professionals. To use the services you must be old enough to enter into a binding agreement under the law of your own country, and you must be able to lawfully engage in commercial activity.
The company may refuse an engagement, in its sole discretion, where a product category, a destination market, or a proposed business activity cannot be served within applicable law or within the operational standards of the company.
Accounts and projects are never opened for individuals acting on behalf of prohibited or restricted industries, and the company reserves the right to verify the identity and legitimacy of any prospective client.
3. Use of the Website
You may use this website for lawful purposes only. You agree not to use automated tools to scrape content, harvest contact details, overload the site, interfere with its operation, or attempt to gain unauthorized access to any part of its systems.
The content of this website is provided for general information about the services of the company. It does not constitute a quote, a contract offer, or professional advice, and it should not be relied on as the basis of a business decision without a written proposal.
The company may change, suspend, or remove any part of the website at any time without prior notice.
4. Description of Services
The company provides e-commerce operations services including online storefront operation, product sourcing and listing, cross-border fulfillment coordination, marketplace analytics, customer service operations, and inventory coordination. The precise scope of any engagement is set out in a written proposal.
Services are performed by the company from Changsha and may involve sub-contracted couriers, marketplaces, and payment providers. The company remains responsible for the management and coordination of the overall engagement.
Any service described on this website is subject to availability and to the specific terms of the written proposal for the engagement.
The company keeps a single operating rhythm across all of its services, which means a client can combine storefront operations with fulfillment, analytics, and support without reconciling separate processes. The same team, the same checklist, and the same monthly report cover the entire engagement from start to finish.
5. Engagement and Proposals
An engagement begins only when the company issues a written proposal and the client accepts it in writing, either by signature, by email confirmation, or by any other method stated in the proposal. No engagement arises from a conversation, a quotation on a website, or an estimate given informally.
Each proposal sets out the scope of work, the deliverables, the fees, the payment schedule, the timeline, and the points of contact. Any work outside that scope is treated as a change to the engagement and is handled under the clause on changes.
A proposal remains valid for the period stated in the proposal, or for thirty days if no period is stated.
Where the company issues a proposal in response to an inquiry received through the website, the proposal is addressed to the party that made the inquiry. If the proposal is intended for a different entity, that entity must confirm its acceptance in writing before any work begins or any charge is incurred.
6. Fees, Invoicing, and Payment
Fees are stated in the written proposal in the currency agreed between the parties. Invoices are issued on the schedule set out in the proposal, and payment is due on the due date shown on each invoice.
Where a payment is overdue, the company may pause the affected services until the account is brought up to date. Any fees already earned remain payable, and the company may charge interest on overdue amounts at the rate permitted by applicable law.
Unless stated otherwise, quoted fees do not include marketplace fees, payment processing fees, courier charges, customs duties, or taxes. Those amounts are passed on at cost or billed by the relevant provider directly.
The company issues an invoice for every charge, and no payment is accepted without an invoice. Clients can request a breakdown of any invoice, and the company will provide the supporting detail within ten business days.
7. Client Responsibilities
The client agrees to provide accurate and complete information about its products, inventory, pricing, and target markets, and to keep that information current for the term of the engagement. Delays or errors caused by missing information may affect the timeline.
The client is responsible for the legality of the products it sells, for the accuracy of its product claims, and for obtaining any licenses, certifications, or authorizations required for its goods in each destination market.
The client must give the company access to the accounts, documents, and contacts needed to perform the work, and must respond to approvals within the timeframes agreed in the proposal.
Where a client fails to provide required information or approvals on time, the affected milestones are delayed by the period of that failure. Any fees already committed for the affected period remain payable, and the company will always record the delay in writing.
8. Changes to Engagements
Any change to the scope, timing, or deliverables of an engagement is recorded as a written change order. A change order confirms the adjusted fee and timeline before the additional work begins.
Work performed at the request of the client without a written change order is still charged at the standard rates of the company. Either party may propose a change at any time, and neither party is obliged to accept one.
9. Cancellation and Termination
Either party may end a recurring engagement by giving written notice of at least thirty days. A one time project may be cancelled by the client with written notice, subject to payment for all work already completed and any non-recoverable costs already incurred.
The company may end an engagement immediately where the client breaches these terms, fails to pay, provides false information, or engages in conduct that risks the reputation or compliance of the company.
On termination the client receives the deliverables completed up to the date of termination, and both parties return or destroy confidential information held by them.
10. Intellectual Property
The client owns all content, trademarks, and data that it provides to the company. The company holds no right to use that material beyond the scope of the engagement.
Deliverables that the company creates, including storefront layouts, listing copy, analytics templates, and operational processes, are owned by the company unless the proposal states otherwise. Where the proposal transfers ownership, the transfer happens only after full payment is received.
The company grants the client a non-exclusive license to use its deliverables for the purpose of the engagement. Neither party may use the name or marks of the other for promotion without prior written consent.
The client agrees not to copy, resell, or redistribute the working templates, internal checklists, and reporting formats of the company to any third party. These operational assets remain the property of the company even where a report or a storefront layout has been customized for the client.
11. Confidentiality
Both parties agree to keep confidential any non-public information received from the other party, including pricing, business plans, supplier terms, and operational data. Each party may disclose such information only to staff who need it to perform the engagement.
The obligation does not apply to information that is already public, that is independently developed, that is lawfully received from a third party, or that must be disclosed to comply with law. The obligation continues after the engagement ends.
12. Data and Privacy
The handling of personal information under any engagement is governed by the Privacy Policy of the company, published at https://www.xuezhangliang.lat/privacy. The client is responsible for ensuring that it has the rights and consents needed to share its data with the company.
The company processes data only for the purposes of the engagement and does not sell or rent client data. On request, the company will export or delete the data of a client in line with the Privacy Policy.
Where the engagement involves the storefronts or buyer accounts of a client, the client remains the data controller of its own records and the company acts as a processor. The client is responsible for the notices it must give to its own buyers under applicable law.
13. Representations and Warranties
Each party represents that it has the authority to enter into the engagement and that it will comply with all laws applicable to its part of the work. The company warrants that its services will be performed with reasonable skill and care by qualified staff.
The company does not warrant that sales volumes, rankings, or returns will reach any particular level, and the client agrees that market outcomes depend on many factors beyond the control of the company.
14. Disclaimers
Except for the warranties stated above, the services and this website are provided on a commercial basis, without any other warranty of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
The company does not guarantee that the website will be available without interruption or error, that marketplaces will approve a listing, that a courier will meet a delivery window, or that a particular business result will be achieved. Results depend on market conditions and on the conduct of third parties.
15. Limitation of Liability
To the maximum extent permitted by law, the total liability of the company for any claim arising from an engagement, in contract, tort, or otherwise, is limited to the fees paid by the client for the services giving rise to the claim during the twelve months before the event.
The company is not liable for indirect, incidental, special, or consequential damages, including loss of profit, loss of revenue, loss of data, or loss of goodwill, even if the company was advised of the possibility of such damages.
Nothing in these terms excludes liability that cannot be excluded under applicable law, including liability for fraud, death, or personal injury caused by negligence.
The parties agree that the allocation of risk in this clause is a fair balance, and that the fees quoted in a proposal reflect that balance. A client who wishes to increase the limit of liability may do so by requesting a separate insurance-backed agreement before the engagement begins.
16. Indemnification
The client agrees to indemnify and hold harmless the company, its staff, and its officers from any claim, loss, or expense arising from the content the client supplies, from the client products, or from the use of the services in a way that breaches these terms.
This indemnity covers legal costs reasonably incurred in defending such a claim. It does not apply where the claim arises from the negligence or willful misconduct of the company.
17. Force Majeure
Neither party is liable for delay or failure to perform where the cause is beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, transport disruption, customs holds, or failures of public networks.
Where such an event lasts more than thirty days, either party may end the affected part of the engagement with written notice, and payment is made only for work completed up to that point.
18. Third Party Services
The services depend on marketplaces, payment processors, couriers, and other third party providers. These providers are independent of the company and are not its agents or employees.
The company is not liable for the acts, omissions, outages, or changes of third party providers, but will use reasonable efforts to manage the impact of any such event on the engagement.
19. Governing Law
These terms are governed by the laws of China, without regard to its conflict of law rules. Where the mandatory law of the client country grants different rights, those rights are preserved to the extent required by law.
The parties agree that the site is operated from China and that references to any statute or regulation include the rules issued under it.
20. Dispute Resolution
The parties will first attempt to resolve any dispute through good faith negotiation within thirty days of written notice. If the dispute is not resolved, it will be submitted to the courts of competent jurisdiction in Changsha, China.
Nothing in this clause prevents either party from seeking urgent injunctive or protective relief before the court of any competent jurisdiction. Consumer rights available to you under the law of your residence are not affected.
21. Entire Agreement and Severability
These terms, together with any written proposal and the Privacy Policy, form the entire agreement between the parties and replace any earlier discussions or agreements. If any clause is found to be invalid or unenforceable, the remaining clauses continue in full force.
An invalid clause is read down only to the extent needed to make it enforceable.
22. Waiver and Assignment
A failure by either party to enforce a provision of these terms is not a waiver of that provision or of any later breach. No waiver is effective unless it is in writing.
The client may not assign its rights or obligations under these terms without the written consent of the company. The company may assign its rights and obligations to an affiliate or to a successor in the event of a merger, acquisition, or reorganization.
23. Contact Information
Questions about these terms or about any engagement can be directed to the company at the details below.
- By email: reply@xuezhangliang.lat
- By phone: +12248023813
- By mail: Changsha Xuezhangliang E-Commerce Co., Ltd., No. 152 Beishan Group, Juxiang Village, Yonghe Town, Changsha - 410300, China (CN)
The developer XueZhangLiang maintains this website and can be reached through the same channels.
Formal notices under these terms are given by email to the address of record of the other party, followed by a copy by registered mail where a statute requires it. A notice is treated as received on the day it is sent by email, unless the sending party receives an automatic failure notice.